# Troubleshooting when a feed isn't shut or a page is blocked > Fixes for I've had it when a feed still loads, a page you need is blocked, the site can't find the extension, or your numbers don't sync to the dashboard. Source: https://ivehadit.app/docs/troubleshooting · Section: Account and privacy · Updated: 2026-10-25 Most problems with I've had it come down to four things: the site's mode, a tab that needs a refresh, a browser that isn't linked to your account, or a site that changed its pages. Check the site's mode in the popup first, refresh the tab, and if a feed still slips through, [email me the address](https://ivehadit.app/support). ## A feed isn't being shut Work through these in order. 1. **Check the site's mode.** Open the extension's popup. If the site says Untouched, it's left alone on purpose. A Daily limit site works as usual until its minutes for the day are used. 2. **Refresh the tab.** After changing a mode, or right after installing, refresh the site's tab. 3. **Check the popup for your plan.** If it says "Not on yet: feeds are open" or "Plan ended: feeds are open", the extension isn't shutting feeds until the account has a trial or a plan. See [pricing and trial](https://ivehadit.app/docs/pricing-and-trial). 4. **Check for an open window.** The popup lists any running windows, like "YouTube · 4 min left". Press **End now** to close one. 5. **Private windows.** Extensions don't run in incognito unless you allow it. Open `chrome://extensions`, press Details under I've had it, and switch on **Allow in Incognito**. 6. **Is it a feed?** Some pages are specific pages, not feeds, and open on purpose: a single post, a single video, a Reddit thread. The list per site is in [supported sites](https://ivehadit.app/docs/supported-sites). 7. **The site changed.** If the mode is No feeds or Ask first and the feed still loads, the site has probably changed its pages. Email hello@ivehadit.app with the address, and I'll fix it. X changes most often. ## A page I need is blocked The extension tries hard to leave specific pages usable. If one is in your way: - **A link from somewhere else** (Google, email, a chat) gets a 30-second [quick pass](https://ivehadit.app/docs/quick-pass). You can make it longer, up to 90 seconds, on the dashboard. - **After four quick passes on a site in an hour**, links get the pause screen instead. That stops "open it again from another app" becoming a loophole. - **A typed address** gets a short pause and a reason, then a window. On a site that's shut, that's two minutes for something specific, like a message or a business page. See [the intent gate](https://ivehadit.app/docs/intent-gate). - **A shut feed** has a small link under the main button: "I really need it: unlock for 10 minutes". Type the sentence and wait 60 seconds. See [unlock a feed](https://ivehadit.app/docs/unlock-a-feed). - **If a site keeps getting in your way**, set it to Ask first, or give it a Daily limit. See [site modes](https://ivehadit.app/docs/site-modes). ## Messages are blocked Check that **Messages always open** is ticked for that site on the [dashboard](https://ivehadit.app/dashboard), under Your sites. It's on by default for every site with messages. YouTube has no messages. See [messages always open](https://ivehadit.app/docs/messages-always-open). ## The page goes dark for a moment When a supported page loads, the extension hides it for up to a second and a half while it decides. That stops a feed flashing on screen before it's shut. If it stays dark longer, refresh the tab. ## YouTube suggestions are still hidden after I set YouTube to Untouched On YouTube, the home grid, Shorts shelves, related videos, end screen suggestions and autoplay are hidden in every mode except Untouched. If you have just switched YouTube to Untouched, refresh the tab or open a new YouTube page and they come back. ## The website says it can't find the extension 1. Open `chrome://extensions` and check that I've had it is switched on. 2. Refresh the ivehadit.app page. 3. In a private window, the extension only works if Allow in Incognito is on. 4. Make sure you're on ivehadit.app in the same browser where the extension is installed. ## My numbers don't show up on the dashboard or the phone 1. Open your [dashboard](https://ivehadit.app/dashboard) once in the browser that has the extension, while signed in. That links it to your account. 2. Open the popup. It should say "Synced" with a time. If it says "Not syncing yet", sign in from the link there. 3. Press **Sync now**. If it says "Couldn't sync", check your connection and try again. 4. If a device was removed from your dashboard, that browser unlinks itself. Open the dashboard there again to link it. After that, it syncs every 15 minutes. More in [sync across devices](https://ivehadit.app/docs/sync-across-devices). ## A change on the dashboard hasn't reached my computer Browsers pick up plan changes on their next sync, within about 15 minutes. Press Sync now in the popup, then refresh the site's tab. ## I forgot my password Resetting it by email is coming. Until then, write to hello@ivehadit.app from the address on your account and I'll sort it out. ## Still stuck? Write to hello@ivehadit.app. Tell me your browser and, if a page misbehaves, its address. I read every email. ## Questions ### Why is I've had it not blocking Instagram or YouTube? Check the site's mode in the popup, then refresh the tab. If the popup says feeds are open, your account needs a trial or a plan. If the mode is right and the feed still loads, email me the address. ### Why does it say "Start your 10 free days" when I already started a trial? That browser isn't linked to your account yet, so it can't see your trial. Open your dashboard while signed in in that browser, then refresh the tab. ### How do I stop it blocking a page I use for work? Links to it get a quick pass, and typed visits get a short window after a reason. If the site keeps getting in the way, set it to Ask first or Daily limit. ### Does I've had it work in incognito mode? Only if you allow it. Open chrome://extensions, press Details under I've had it, and switch on Allow in Incognito.